Reference

How We Handle Your Information

Q: Can I download a copy of my data?

Yes. Email support@livecasino.today with your account username and request a data export. We'll send you a file containing all personal information, transaction history and account settings within five business days.

Your account details, payment methods and gaming history stay secure on our platform.

Transparent data practicesSecure payment handlingYour account control

Explore the Lobby Read FAQ

Our Privacy Commitment and Your Rights

livecasino Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on livecasino, we collect your name, email, phone number and identity details to verify your account and process withdrawals. Your deposit and withdrawal history through DANA, OVO, GoPay and QRIS is encrypted and stored securely on our servers. We use cookies

1
and tracking pixels to remember your preferences, session data, and game history so you don't have to log in repeatedly on the same device. We never sell your personal information to third parties. Where local law permits, we may share anonymised gameplay data with our game
2
studios to improve live table quality and slot availability. You have the right to request your data, correct inaccurate information, and ask us to delete your account and associated records, subject to retention requirements for financial transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to access your information, or need to update your account settings, our support team is ready to help.

Email Support Send privacy questions to [email protected] and we'll respond within one business day with detailed answers about your data.

Live Chat Open the chat window in your account during business hours (08:00–22:00 Jakarta time) to ask about data access, account closure or deletion requests.

Account Settings Update your contact details, review connected payment methods (DANA, OVO, GoPay, QRIS), and manage cookies directly from your profile dashboard.

HOW WE PROTECT YOU

Data Security and Account Privacy

We encrypt all transactions and personal information using industry-standard SSL protocols. Your withdrawal requests are verified by our compliance team before funds leave our wallet, and payment records are kept for seven…

Encryption & Security

All account data and payment details are encrypted with SSL 256-bit protocols. Withdrawals are verified before processing to prevent fraud.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are tokenised; we never store full payment credentials on our servers.

Cookies & Tracking

We use session cookies to remember your login and game preferences. Functional cookies allow live table streams to load smoothly on your device.

Data Retention

Account data is kept for the life of your account. Transaction records are retained for seven years per financial law requirements.

Your Access Rights

Request a copy of all your data, correct any errors, or ask us to delete your account. Email [email protected] to start the process.

Account Closure

Close your account anytime through Account Settings or by contacting support. Pending withdrawals are processed before your profile is archived.

Privacy Policy Questions Answered

Below are answers to the questions we hear most often from our Indonesia community about how we handle your data, payments and account security on livecasino.

We collect your name, email, phone number, date of birth and identity document number to verify your account. We also store your login history, IP address and device type for security. Payment information for DANA, OVO, GoPay and QRIS is tokenised so we never see your actual bank details.

Your profile is marked inactive immediately, but transaction records stay for seven years per financial regulations. Personal details like your email and phone are deleted within 30 days unless you ask otherwise. You can request earlier deletion for non-transactional data.

Only you and authorised livecasino staff can view your account. Our support team may access your account to help with technical issues, withdrawals or fraud prevention, but we never access it without documenting the reason. Your password remains private even to us.

We do not sell your data. We may share anonymised gameplay trends with game studios to improve live table quality and slot variety. Payment processors for DANA, OVO, GoPay and QRIS receive only the transaction details needed to process your deposit or withdrawal.

Yes. Email [email protected] with your account username and request a data export. We'll send you a file containing all personal information, transaction history and account settings within five business days.

All deposits and withdrawals are encrypted end-to-end. DANA, OVO, GoPay and QRIS tokens are stored securely separate from your account. Withdrawals require verification by our compliance team before funds clear from our wallet to your bank.

Cookies are small text files your browser stores locally. We use them to keep you logged in, remember your game preferences and track which tables you visit. You can disable cookies in your browser settings, but some features like live streams may not work smoothly.

How We Handle Your Information

Contact Us About Your Privacy

Data Security and Account Privacy

Encryption & Security

Payment Data Handling

Cookies & Tracking

Data Retention

Your Access Rights

Account Closure

Privacy Policy Questions Answered

01 What personal information does livecasino collect?

02 How long do you keep my data after I close my account?

03 Who has access to my account information?

04 Do you share my data with third parties?

05 Can I download a copy of my data?

06 How do you protect my payment information?

07 What are cookies and why does livecasino use them?

Related Pages