Reference

Understanding Our Terms & Conditions

When you open an account with livecasino, you're entering into a straightforward agreement with us.

Account SecurityPayment & Withdrawal RulesData Protection
Explore the Lobby Read FAQ
livecasino Understanding Our Terms & Conditions
GET HELP ANYTIME

Reach Our Support Team for Terms Questions

Live Chat Open your account and tap the chat icon in the lobby. Our team responds within minutes on weekdays 09:00–23:00 Jakarta time and handles urgent issues 24/7.
Email Support Send questions about your account terms, data rights or withdrawal status to [email protected]. We reply within 24 hours with clear next steps.
Account Settings On desktop, go to Settings > Terms & Policies to review your agreement, see your acceptance timestamp, and request a copy for your records.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Account Security

Your password is encrypted on our servers. We never store payment card details; DANA, OVO, GoPay and QRIS transactions connect directly to their payment gateways. Two-factor authentication is available in Account Settings.

Data Retention

We keep your account data for as long as your account is active, plus three years after closure for regulatory compliance. You can request a data export or account deletion anytime via support.

Cookies and Tracking

We use cookies to remember your login, your game preferences and your language. You can manage cookie settings in your browser; some features may not work if you disable them.

Payment Partner Sharing

DANA, OVO, GoPay and QRIS partners receive only your phone number and transaction ID. We do not share your game history or other account details with payment providers.

Third-Party Access

We share data with payment processors, identity verification services and regulators only where local law requires. You can request details on who accesses your data and why.

Dispute Resolution

If you believe a transaction was unauthorized or our terms have been breached, contact support with your account ID and transaction details. We investigate within 5 business days.

Frequently Asked Questions About Terms & Conditions

If we find activity that violates our terms—such as using multiple accounts, submitting false identity information, or attempting fraud—we may suspend or close your account and forfeit any balance. We notify you in writing with the reason and steps to appeal via [email protected].

You can update your email, phone number and password anytime in Account Settings. Your legal name, date of birth and national ID cannot be changed once verified. To modify those, contact support with proof of identity to discuss options.

After we verify your identity and confirm the withdrawal request, funds return to your original payment method—DANA, OVO, GoPay or QRIS—within 1–3 business hours. Bank transfers may take up to one business day depending on your bank.

You can close your account anytime from Settings > Account Closure. Any remaining balance is returned to your registered payment method within 5 business days. Once closed, your account cannot be reactivated; you must open a new account.

Contact our support team immediately with your transaction ID and the reason for the dispute. Provide this within 30 days of the transaction. We investigate and respond within 10 business days. If unresolved, escalate to your payment provider—DANA, OVO, GoPay or QRIS—for formal dispute review.

We use cookies for login, game preferences, language and site analytics. Essential cookies cannot be disabled; optional cookies can be turned off in your browser settings. Disabling them may affect your experience but will not prevent you from playing.

Your account eligibility depends on local law. During registration you confirm that you meet all legal age and residency requirements in your jurisdiction. Providing false information is grounds for account closure and forfeiture of balance.

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